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Vendor Partners > MAP Communications
MAP Communications

Our Dynamic Telephone Answering Services and Call
Center Solutions Give You Ultimate Control & Flexibility.

MAP will provide you with a solution that delivers significant efficiencies, real cost savings, and enhanced features that other answering services simply do not offer.

Toll Free 800# A toll free number that you can advertise and call forward to. Toll free services for US and Canada.

Automated On-Call Rosters No more messages going to the wrong person.

We'll Interface with your Company Website We interact and assist your callers as they navigate their way around your website.

Custom Account Design Our on-site specialists will custom design an answering service to meet your business requirements.

Calls are NEVER Put on Hold We never put your callers on hold to answer another incoming phone call.

Free Online Management Tools You can view all calls and activity live and online 24/7.

Emergency Response Specialists We provide emergency response telephone answering services with dynamic automated back-ups to ensure emergencies do not become disasters!

Live Operator Answering Services with the fastest pick-up times in the industry.

Multiple Message Dispatch Options Receive text messages via your pager, cell phone, email or fax; or receive live calls directly to your cell or home phone.

Specialty Call Screening More than just screening for urgent and non-urgent calls. At MAP, we believe in comprehensive contact center solutions, and we build the service to screen calls the way you want them screened.

Voicemail Service Features include simple push through options to a live receptionist in an emergency.

Unlike most call center companies, MAP personalizes the answering service to the company and the industry so that callers always encounter knowledgeable and professional customer service representatives. In addition, your customer service solution will include monitoring tools so that you can stay informed and in control of all call activity and ensure that we meet your highest quality standards.

Our Customer Support Solutions are Customized
to Fit Your Phone Answering Services Needs

Industry Smarts

Full Service Solutions

  • Answering Services
  • Customer Support
  • Help Desk Services
  • Order Fulfillment
  • Referral Services
  • Event Registration
  • Subscription Renewals
  • Literature Requests

MAP can create a custom solution tailored to fit your business. Our extensive experience with customer service and human interaction cuts across all professions and industries - and our highly targeted solutions are built on localized efficiencies that produce genuine cost savings for our customers. Call us today at 800-627-7155.

Expertise in Major Industries No matter what profession or industry you are in, it is critical to your business that the telephone answering service you use has the experience, the tools, and the industry "smarts" to get the job done.

Always Professional, Always There Businesses today are faced with the challenging task of improving revenues and customer care objectives with lower and more controlled budgetary constraints. The last thing businesses need are phone answering services that make a bad "first impression" simply because they can't answer and route calls professionally.

MAP Stands Taller We offer a full range of answering service solutions that are designed to deliver a professional image to your callers. Whether you need medical answering services, event registration services, or a unique solution, our goal is to maximize the caller's experience by delivering service levels that are extraordinary within the industry.

Courteous and Articulate Anyone can answer your phones. What really matters when it comes to answering services, such as help desk services and more, is how they do it and what they can do with the information they gather.

We Answer to You With MAP, not only will we handle these basic tasks well, but we'll also give you the tools and online controls to keep control of your business. In fact, with the tools we'll provide, you will be able to monitor our performance with all your call activity and your details available to you in real-time and online 24/7.

Contact us today to find out how we can custom design customer support solutions for your business. You'll be pleasantly surprised at what we can do.

Call Centers
NPPG Members receive special rates and discounts!
MAP Communications proudly provides 24-hour answering and call center services for businesses across North America. Why do businesses choose to use our service? It’s not because they haven’t heard of voice mail, answering machines or forwarding to a cell phone. It’s because MAP Communications helps generate business. By providing a courteous live receptionist to handle your calls, who will then deliver the message specific to your instruction, you never have to worry about a missed opportunity. As employee owners we pride ourselves on the service we provide and the customer satisfaction we deliver in helping to make our clients more profitable. MAP Communications provides a great service at a competitive price with a unique understanding and awareness of your individual business.

YOU know the importance of never missing a call!!

Members' Benefits:

  • Save up to 55%
  • Average Savings of 30%
  • 96 Best-in-Class Vendor Partners (96 number as per listings)
  • NPPG donates 10% of all membership sales back into the local non-profit communities

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